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FAQ

How does it work?

Like any other voice mail service, people will call your number and listen to a greeting that you have recorded, and will be given a chance to record a message after a tone.  Once the caller has recorded their message, our system will then convert the message into a .Wav sound file and will send you the message as an e-mail attachment, including the time and date the message was taken, the length of the message, and when available, the caller ID.

How comes the service is so inexpensive?

Since VoiceJet does not store your messages, rather send them to you as an e-mail attachment, we don’t need to have expensive message storage capacity.  Since our telephone lines are only used briefly by you to recorded your greeting, and by callers to leave messages, this means that we can service many times the number of caller than our competitors that permit you to listen to your message (and tie up telephone lines) over the telephone.  Since VoiceJet users listen to message on there own computer, this lets you enjoy listening to your message again and again at your leisure as well as storing your message for as long as you keep your e-mail.

How much is the set up fee?

There is no set up fee.  There is nothing else to pay other than your annual fee of $ 15, plus any optional upgrade options (second e-mail address or message alert).  As account sign up is done online, rather than with a live person over the phone, we are able to reduce our costs in setting up a new account, which lets us offer our service at a very low rate with no set up fee.

What is the Two E-Mail address option?

Some users have more than one e-mail address, and like to have voice e-mail messages go to two accounts.  Since it requires more resources from our system to send out two e-mail messages with the .Wav file attachment than a single e-mail, we charge a little extra for this option.

What is the Alert E-mail Option?

Some users have cell phones or PDA (such as Blackberry or Palm, for example) that are capable of receiving short e-mail messages, but are not suitable for receiving or playing .Wav sound file attachments.  With this option, we send Alert E-mail, in addition to the regular e-mail message with the .WAV sound attachment so that the user will know that they have a new message that they can listen to when they access their primary e-mail account.  Since it requires more resources from our system to send out an extra e-mail for the alert, we charge a little extra for this option.

What is the maximum length of the greeting I can record?

30 seconds is the maximum length of the greeting you can record.  This is enough time for most users to record a greeting.  Unlike some of our competitors, that allow longer recordings, our 30 second limit means that VoiceJet does not have to store and play long greetings for each account.  This reduces our storage costs and helps keep our telephone lines from being tied up, which helps us keep our costs down, and our prices low.

What is the maximum length of a message I can receive?

30 seconds is the maximum length of a message you can record.  This is enough time for most users to record a message.  Should a caller wish to leave a longer message, you caller can call your number again, and continue the original message.  Unlike some of our competitors, that allow longer messages, our 30 second limit means that VoiceJet does not process long message into .Wav sound attachments.  This reduces our processing costs and helps keep our telephone lines from being tied up, which helps us keep our costs down, and our prices low.

How long does it take to download .WAV attachments?

Under OPTIMAL conditions a 30 second .WAV file download with the following types of connections:

Most voice mail messages are 20 seconds or less, meaning that even with a slow dial up connection, message should take a minute or less to download.  A 30 second .WAV file is about 320KB, small enough to be accepted by most e-mail accounts, including many of the popular free e-mail services.

What is the maximum length of the greeting I can record?

30 seconds is the maximum length of the greeting you can record.  This is enough time for most users to record a greeting.  Unlike some of our comparators, that allow longer recordings, our 30 second limit means that VoiceJet does not have to store and play long greetings for each account.  This reduces our storage costs and helps keep our telephone lines from being tied up, which helps us keep our costs down, and our prices low.

Will I be able to listen to .Wav sound files on my computer?

The .Wav format is one of the most universally accepted sound formats offering excellent sound quality.  Since virtually all computers can play this format, JetVoice have chosen for its services.  In most cases, unless you have changed the software that came standard with your computer or change default settings, you should be able to listen to .WAV sound files without any difficulties.  If you would like a sample .WAV sound file e-mail, please click here.

How long after someone leaves a message for me, how until it is e-mailed to me?

JetVoice will e-mail your voice messages to you after the caller hangs up under normal conditions.  In most cases, the e-mail message will be in your e-mail box within 5 minutes, and often, within one minute.  Please note that e-mail and the Internet in general are beyond the control of JetVoice.

Can I get sound files in .mp3 or another sound format?

No.  Other sound formats require that the JetVoice system perform additional processing before sending sound files to your e-mail, which adds to our costs.  Since we have adopted the .WAV sound format, JetVoice saves money by not having to license other formats, as well as have lower support cost, keeping our costs and prices low.

How can I pay for the service?

JetVoice only accepts online payment via PayPal, as well as checks or money order via mail.  The cost to accept and process credit card and electronic checks is high.  Most companies cover these expensive by charging a set up fee, or a high subscription price.  At JetVoice, we do not charge Set Up fees or charge you a high subscription price, instead, we outsource our online payments to PayPal.  PayPal is a free service to join, and if you use this link, you may earn $ 5 from PayPal by joining their service.  If you do not wish to pay using PayPal, you can mail your check or money order (cash maybe sent at your own risk) to:

JetVoice
PO Box XXX
New York, NY  10016

Your account will be activated after your payment has cleared.

Is PayPal safe?

PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, JetVoice.com won't receive your sensitive financial information like your credit card or bank account number. This way, you don't have to worry about us or any other third party getting your private payment information.

How long does it take for my account to be set up?

If you use PayPal, your account will typically be set up within 48 hours of when your payment clears, with over 90% of all accounts set up the same day.  If you send us a check or money order, your account will be set up within 48 hours of when your payment clears. As it can take up to 5 business days for your payments to reach us via mail, and check can take up to 5 more business days for your check to clear, please allow at least two weeks for your account to be set up.

How do I contact support?

Support can be contacted at support@jetvoice.com, or you can use this link for faster service.  We do not offer telephone based support, as this is very expensive, and would increase our costs and prices.  In addition to contacting support, please re-visit our website, as we update this FAQ often.

What is I need to change my e-mail address that messages or alerts are sent to?

If you e-mail address is going to change, or has already changed, you will need to submit this form.  You will need to provide us with your password.  As we take the privacy of your account seriously, your e-mail change request form will be processed manually, so please allow at least 48 hours update your account.

What if I forget my PIN (password)?

If you forget your PIN (password), you will need to submit request on this form.  You will need to provide us with the current primary e-mail address for your JetVoice service and your JetVoice telephone number.  As we take the privacy of your account seriously, your PIN (password) recovery request form will be processed manually, so please allow at least 48 hours for your password to be retrieved.

What if I forget my PIN (password) AND my e-mail address has changed?

Under these circumstances, you will need to print this form and have it notarized.  As we take the privacy of your account seriously, we require that a Notary Public confirm your identity.  Many banks will notarize documents upon presentment of Photo ID for a nominal fee, normally about $ 2.00.  As this form will be processed manually upon its receipt, so please allow at least two weeks for your account to be updated.

Can I recover message that have previously been sent to me?

JetVoice does not store your messages.  We cannot re-send messages that have already been sent.  It is you’re responsibly to back up your e-mail. 

If I only need the services for a few months, can I get a refund?

JetVoice service is non-refundable.  Processing refunds is expensive.  As our service is priced much less than competing services, we do not offer refunds.

Can I use my JetVoice service for my business?

The JetVoice service is designed for personal use.  Any use that does not comply with our “reasonable use” policy will subject your account to early termination without a refund.

What is “reasonable use”?

Reasonable use means that account is used in a way that is reasonable for personal use.  Any usage pattern that exceeds more than 5 times the usage of our average user may be considered “unreasonable” and could subject your account to early termination without a refund.  For full details, please read our terms and conditions.

How do I renew my service?

About 11 months after your service has been activated, we will send you a reminder notice to renew your account.  You will get two reminders via e-mail, and one reminder via US Mail.  If you would like to update your US Mail address on file, please use this form.  As bill collection is very expensive, after we have sent you these reminders, we will make no further attempts to contact you. If you do not pay for your renewal once your subscription ends, your service will be canceled.

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